Shipping policy

Free shipping to the UK and EU

RUG WEAVERS offers free shipping on orders delivered to the United Kingdom and European Union. There is no outbound shipping charge for these destinations. Delivery options and estimated delivery dates are shown at checkout and confirmed with your order.

Made-to-order production and tracking

Our rugs are made to order. After you place an order, we begin design and production, then ship to your delivery address. Production time is separate from transit time. We will email you when your order is accepted and when tracking becomes available. Unless a longer period is expressly agreed before purchase, consumer orders will be delivered within 30 days. We will contact you if a material delay occurs.

Other destinations and customs

For destinations outside the UK and EU, available shipping services and charges are shown at checkout. Free shipping does not include import taxes, customs charges or local handling fees, where applicable, unless checkout expressly states that these are included.

Change-of-mind returns

If you wish to return a rug in good condition, contact us before sending it to our UK warehouse. We can arrange return shipping for US$30, where available and agreed with you. This is a return-shipping charge, not a restocking fee or a charge for your original delivery. You may instead arrange your own return shipping at your own cost; we will not also charge the US$30 shipping fee. Any return-shipping charge must represent the direct return cost and comply with your applicable consumer rights.

Return destination: Unit 5, Big and Red Storage, Enfield, EN1 1SP, United Kingdom. Please obtain return instructions and confirmation of the delivery address before posting. Eligibility, time limits and refund details are explained in our Return & Refund Policy. Reasonable inspection of a product does not remove statutory cancellation rights.

Manufacturing faults or other product problems

If a product has a manufacturing fault, is damaged on arrival, is incorrect or does not match its description, contact us with your order number and, where possible, photographs. We do not charge return shipping, restocking fees or other fees for resolving these problems. We will arrange return shipping at our expense where a return is needed, and provide a repair, replacement or refund as appropriate under your consumer rights.

Address changes and delivery problems

Check your delivery address before payment and contact us promptly if it needs changing. If a parcel is missing, delayed or damaged, tell us so we can investigate with the carrier. Keep packaging and photographs where possible; this does not limit your statutory rights.

Contact us

Email: rugweavers.co.uk@gmail.com
Telephone: +44 7909 345594
Postal correspondence: York House, 18 York Road, Maidenhead, SL6 1SF, United Kingdom.

Nothing in this page limits your statutory consumer rights.