Shipping & Delivery

Delivery services

Available delivery services, any charge and the current estimated delivery window are shown at checkout and confirmed with your order. Some rugs or destinations may qualify for free delivery as stated on the product page or during a promotion.

Order processing and tracking

We will email you when the order is accepted and again when tracking becomes available. Estimated dates are not guarantees, but we will keep you informed if a material delay occurs. Unless a different period is agreed with you, consumer orders will be delivered within 30 days.

UK, EU and international orders

Delivery availability depends on the address entered at checkout. Import taxes, customs charges or local handling fees, where applicable, are the recipient’s responsibility unless checkout expressly states otherwise.

Addresses and access

Check the delivery address before completing payment. Contact us immediately if it needs changing; once an order has entered fulfilment, a change may no longer be possible. You are responsible for safe access and for collecting parcels left at an agreed collection point.

Missing or damaged parcels

If tracking is stalled, the parcel appears lost, or the outer packaging is damaged, contact us with your order number. Keep all packaging and take photographs before opening a damaged parcel so we can investigate with the carrier.

Email: info@rugweavers.co.uk
Telephone: +44 7909 345594
Postal address: York House, 18 York Road, Maidenhead, SL6 1SF, United Kingdom.